When the Amazon computer running slow and sluggish is not an issue, it may not be a problem.
But, as many Amazon customers reported, the company’s computer running the Amazon software is also a problem and it is difficult to fix.
“It is a problem that I have not experienced yet, but I have seen reports of people experiencing it,” said Matt Bresler, an Amazon customer service representative.
“I’m not a computer guru, but from what I understand, it is something that we are looking into.”
“It seems to be something that is occurring in the Amazon platform, not on the computer itself,” said a computer engineer, who asked not to be named.
“It seems like it has to do with the hardware that is powering it, and not the software.”
“Amazon’s hardware seems to not be able to keep up with the speed of the cloud, so it is a little slow, even with the best hardware,” said the engineer.
Amazon has been a hot topic of discussion for weeks.
On Aug. 6, the social network’s founder, Jeff Bezos, announced that Amazon would begin selling computer monitors from manufacturers with “Made in the USA” certification.
The company said the monitors are designed to run at a resolution of 1,920×1,080 pixels, which is nearly the same resolution as the screen on the Microsoft Surface Book that is being tested in the company, and it claims that they have been “fully tested and certified for Amazon” to be able “to handle the highest resolutions.”
The monitors have a resolution range of 1920×1080, the same range that the Amazon computers are currently able to handle.
But several customers of the company have said that they’ve experienced a slow or non-responsive Amazon computer, with the monitors’ speed and resolution failing to match what they’d seen with their own computers.
The problem began when Amazon began to ship its computer monitors directly from its own suppliers.
But some customers, who had bought the monitors online, found they were not receiving the products in their order.
“I had to go to the website to order my monitor,” said Scott Kuchera, a software developer who has ordered several of the monitors.
“The website said I ordered it from Amazon.com, and when I went to Amazon to order, they did not have it in stock.”
Amazon did not respond to questions about the monitor’s issue.
Several customers have been complaining about the problem on Amazon forums and on Amazon’s support site, where people have posted about their own experiences with the problem.
“This is my fourth monitor and they’re all in the same spot.
They’re all broken in one spot and I’m the only one with them that is getting them to work,” said Ryan Mihalovic, who posted a picture of his computer monitor in its shipping status as of Thursday morning.
“Why aren’t they doing anything?
Why isn’t Amazon sending me replacement products?””
Amazon is going to fix it, but they have no clue how long it will take,” wrote a customer named Alex, who also posted the picture.
Amazon also has not responded to questions from The Washington Times about the issue.
Bresler said that Amazon has been testing the monitors with its own engineers and that the company has begun a full review of the problem, but he added that Amazon is aware of some customers who have experienced issues with the screens.
“If this is a widespread problem, we want to work with Amazon to resolve this as quickly as possible,” he said.
“We are aware of a few customers who may be experiencing issues,” said Mihalaovic.
“We will continue to monitor this issue.”
The company has yet to respond to multiple questions about how quickly the problem has been resolved.
The Washington Times reached out to Amazon for comment, but did not receive a response by the time of publication.
Amazon did respond to a request for comment from The Times, but Amazon did not reply to a follow-up email.
The company did not provide a statement, and a spokesperson did not return a request by the Times for comment.
Bensler, who is not affiliated with Amazon, said that he has been experiencing the problem for weeks and that he’s never seen anything like it before.
“My computer is in my living room and it’s not responsive at all,” Bresller said.
“My wife and I are going to be putting the monitors up in our basement because we don’t want to leave them unattended.”
The problem has also been reported on other sites.
A Microsoft employee who goes by the name of “matt” said that his computer is experiencing slowdowns and problems that appear to be caused by a faulty USB-C cable that connects to the Amazon hardware.
“When you plug it in, it takes like 15 seconds for it to power on,” he wrote in a post that has since been deleted.
“Then you can hear the power button press.